Husky Injection Molding Systems announced the appointment of Tony Black to the position of President, Customer Success Management (CSM). Mr. Black joins Husky’s senior leadership team leading the company’s global CSM organisation.
“Since forming our consolidated CSM organisation in 2017, our goal has been to provide the industry’s most exceptional service and support to help customers elevate their Husky investments, as well as protect and improve their bottom lines,” said John Galt, Husky’s President and CEO. “I am excited to have Tony join our team and am confident he has the experience, skills and expertise to take our CSM organisation to the next level, especially as we move to accelerate development innovation around evolving consumer and market demands.”
“Husky is a company with a strong team clearly dedicated to providing the industry’s most responsive and effective customer service and support,” said Tony Black. “The organisation is poised for innovative change and I look forward to applying my existing knowledge to help strengthen our capability to deliver proactive, optimised support to all customers around the world.”
Mr. Black brings more than 25 years of experience in global business development and operations and has a record of accomplishment for consistently improving customer satisfaction and service-oriented performance. Prior to joining Husky, he was most recently Vice President Service Business for Otis Elevators, a large multi-national organisation where his accomplishments include developing and deploying a service transformation strategy and establishing best practice sales and field processes to improve the customer experience. Mr. Black holds a Master of Business Administration from the University of Virginia Darden School of Business and a Bachelor of Science degree from Florida Atlantic University.